How to Associate a Video Device with a Stream Video Recorder (SVR)

To start recording video footage, you must associate your video devices with a Stream Video Recorder (SVR). This can be done anytime through the Customer Website or during installation using the MobileTech app. Note that each video device can only record to one SVR at a time.

Important Notes

• A video device can only be associated with a single SVR.
• Any existing SVR recording schedule must be deleted before associating the device with another SVR.
• Storage is limited by the SVR’s hard drive capacity; recordings may overwrite when capacity is reached, even if a day limit is set.

Associate a Video Device Using the Customer Website

1. Log into the Customer Website.
2. Click Video → Recording Rules → Local Recordings.
3. Click + Add New Schedule.
4. Under Record from this camera, select the video device you want to associate with the SVR.
5. Choose recording preferences:
   • Frame Rate: Select desired FPS.
   • Resolution: Choose recording resolution.
   • Quality: Pick recording quality level.
6. Select During this time frame:
   • At All Times – record continuously.
   • Only During the Following Times – set specific days/hours.
7. (Optional) To limit storage days:
   • Click Advanced Options.
   • Enable Limit the number of days to record.
   • Select the number of days to keep recordings.
8. Click Save → Save Schedule to finish.

Associate a Video Device Using the MobileTech App

Video devices can be associated with an SVR during installation or hard drive configuration only.

1. Log into the MobileTech app and locate the customer account.
2. Tap Equipment → Add Devices → Video.
3. Connect and enroll all video devices for the account.
4. Tap Install on the SVR to begin enrollment.
5. If the SVR or video devices are missing, enter the MAC address manually and tap Install.
6. After SVR enrollment, tap Finish Install.
7. Configure hard drives, then tap Continue.
8. Select up to eight video devices to connect and record from the SVR.
9. Tap Continue to complete the setup.

Once installation is complete, any further video device associations must be managed from the Customer Website.

Need More Help?

Check our Support Center for more video setup guides, review User Guide Documents, or Contact True Protection. For larger installations, learn about our Business Security solutions with SVR support.

FAQs

Can I record a video device to two SVRs?

No. Each video device can only be associated with one SVR at a time.

What happens when my SVR storage is full?

Recordings are automatically overwritten once storage is at capacity, even if a time limit is set.