A Stream Video Recorder (SVR) should format its hard drive during enrollment. The hard drive needs to be formatted before it can start recording video from other video devices.

To troubleshoot an SVR hard drive that does not configure:

1. Verify that the SVR firmware is up to date. For more information about updating video device firmware, see Update a video device's firmware.
2. Follow the steps to reformat the hard drive:
   1. Log into the Customer Website.
   2. Click Video.
   3. Click Settings.
   4. Using the Video Device dropdown menu, select the SVR.
   5. Click Drive Management.
   6. Click Replace. If the SVR can hold multiple hard drives and only one is installed, try moving the hard drive to the unused slot.
   7. Follow the onscreen instructions. When prompted to replace the hard drive, remove and re-seat it.
3. If the SVR still does not format, delete the SVR from the account. For more information about deleting video devices, see Delete a video device from a customer account.
4. Factory reset the SVR. For model-specific reset instructions, see its factory reset page in Stream Video Recorder (SVR).
5. Re-enroll the SVR onto the account, and start the formatting process. For more information about enrolling video devices, see Enroll a camera or video device to a customer account.
6. If the SVR still does not format, contact Alarm.com CORE Technical Support.