Clearing a Phone Line Failure on a 2GIG GoControl depends on if there is a phone line connected to the panel. 

To clear a Phone Line Failure if a phone line is connected:

• Resolve the phone line communication.

For further troubleshooting, contact the panel manufacturer. 

To clear a Phone Line Failure if a phone line is not connected:

Uninstall the POTS module

For information about how to uninstall a POTS module from a 2GIG GoControl panel, refer to the Un-installing the POTS Module section of 2GIG's POTS Module Install Instructions or contact 2GIG for further assistance.

Disable programming questions

Remove the monitoring station information programmed in the panel since the information is stored in the Alarm.com module instead. 

1. Go to the home screen.
2. Tap ​​​​​Security.
3. Tap Menu.
4. Tap Toolbox.
5. Enter the installer code.
6. Tap Installer Toolbox.
7. Tap System Configuration.
8. Tap  ​​​​​​Go To, then enter the following codes to respond to the programming questions:
   • Enter [08], then set it to 0 to disable Q8: Dialer (0-1).
   • Enter [11], then set it to 0 to disable Q11: CS #1 Phone Number (0-25 Digits).
   • Enter [12], then set it to 0 to disable Q12: CS #1 Account Number (4 Digits).

Verify the customer's Monitoring Settings 

Verify the customer's  Monitoring Settings are set to forward signals Always and the Phone Line Connected checkbox is not selected. 

To update the monitoring settings on a customer account using the Partner Portal: 

1. Log into the Partner Portal.
2. Find the customer account.
3. Click Monitoring Settings.
4. In Monitoring Station Forward Signals, verify Phone Line Connected is not selected and Always is selected to always forward signals to the monitoring station. 
   • If the customer is self-monitoring the account with no monitoring station, select Never. 
5. Click Save. Allow a few minutes for the updates to send to the system.

To update the monitoring settings on a customer account using the MobileTech app: 

1. Log into the MobileTech app. 
2. Find the customer account.
3. Tap Monitoring. 
4. Tap to expand Edit Monitoring Settings.
5. In Monitoring Station Forward Signals, verify Phone Line Connected is not selected and Always is selected to always forward signals to the monitoring station. 
   • If the customer is self-monitoring the account with no monitoring station, select Never. 
6. Tap Save. Allow a few minutes for the updates to send to the system.