The amount of time AC power must be lost to trigger an AC power failure for a 2GIG GoControl is controlled by programming Question 38 (Q38).

The value entered indicates the number of minutes that AC power must be lost for the status to send to the monitoring station, appear on Alarm.com, and trigger customer notifications (if configured).

To adjust the time to detect an AC power failure using the Partner Portal:

1. Log into the Partner Portal.
2. Find the customer account.
3. Click Remote Toolkit.
4. In Timers, click Q38: Enter time to detect AC loss.
5. In the New value field, enter the desired test interval in minutes (0-30).
6. Click Change.

To adjust the time to detect an AC power failure using the MobileTech app:

1. Log into the MobileTech app.
2. Find the customer account.
3. Tap Equipment.
4. Tap Remote Toolkit.
5. Tap Command Catalog.
6. Tap to expand Timers.
7. Tap Q38: Enter time to detect AC loss.
8. In the New value field, enter the desired test interval in minutes (0-30).
9. Tap Change.

To adjust the time to detect an AC power failure using the 2GIG GoControl panel:

1. Tap Security.
2. Tap Menu.
3. Tap Toolbox.
4. Enter the installer code.
5. Tap Installer Toolbox.
6. Tap System Configuration.
7. Tap Go To, then enter [38] to go to Q38: Enter time to detect AC loss.
8. Enter the desired test interval in minutes (0-30).
9. Tap End.
10. Verify the settings, then tap to select Save Changes.
11. Tap Exit. The system reboots to save the changes.