Z-Wave locks use encrypted communication over Z-Wave, meaning their communication is completely secure. With this added security, the lock and the controller must use additional Z-Wave commands to learn-in and communicate. With each additional command sent, the probability of a communication breakdown increases.

For information about hardware installation, see Kwikset 912 Lever Lock (SmartCode Lever 99120) - Installation guide.

Important: Do not add or delete user codes locally to or from the lock. Only use the Alarm.com web interface for user code management. 

To mitigate the chances of a learn-in failure for locks, complete the following during installation. 

To enroll a Kwikset 912 Lever Lock into a Z-Wave network:

1. Begin with the lock within six feet of the panel or module.
2. Place the panel into Add Mode.
3. Press the white button to the left of the SmartCode logo, which is found on the Interior panel after removing the cover.
4. Wait two minutes before locally operating the device.
5. Verify that the lock shows up on the Alarm.com website and responds to lock/unlock commands.
6. Move the lock to its final location and run a Network Rediscovery on the Partner Portal or MobileTech app.

To delete a Kwikset 912 Lever Lock from a Z-Wave network:

1. Place the panel into Delete Mode.
2. Press the white button to the left of the SmartCode logo, which is found on the Interior panel after removing the cover.
3. Run a Network Rediscovery on the Partner Portal or MobileTech app.