Z-Wave locks use encrypted communication over Z-Wave, meaning their communication is completely secure. With this added security, the lock and the controller must use additional Z-Wave commands to learn-in and communicate. With each additional command sent, the probability of a communication breakdown increases.

For information about hardware installation, see Schlage Z-Wave Lever Lock (FE599) - Installation Guide.

Important: Do not add or delete user codes locally to or from the lock. Only use the Alarm.com web interface for user code management. 

To mitigate the chances of a learn-in failure for locks, complete the following during installation. 

To enroll a Schlage Z-Wave Lever Lock (FE599) into a Z-Wave network:

1. Begin with the lock within six feet of the panel or module.
2. Place the panel into Add Mode.
3. Enter the six-digit programming code.
4. Wait for three lights and three beeps.
5. Press the  button.
6. Press [0].
7. After blinking, the inclusion should be successful.
8. Wait two minutes before locally operating the device.
9. Verify that the lock shows up on the Alarm.com website and responds to lock/unlock commands.
10. Move the lock to its final location and run a Network Rediscovery on the Partner Portal or MobileTech app.

To delete a Schlage Z-Wave Lever Lock (FE599) from a Z-Wave network:

1. Place the panel into Delete Mode.
2. Enter the six-digit programming code.
3. Wait for three lights and three beeps.
4. Press the  button.
5. Press [0].
6. After blinking, the exclusion should be successful.
7. Run a Network Rediscovery on the Partner Portal or MobileTech app.