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Notice: This device was previously referred to as the Alarm.com Doorbell Camera.
For more information about the Alarm.com Video Doorbell, see Alarm.com Video Doorbell (ADC-VDB770).
Introduction
Your customers will always know who is at the front door with a SkyBell Doorbell Camera. Now with two options to choose from – our original Wi-Fi Doorbell Camera and our new Slim Line – it is easy to deliver front door awareness to even more customers!
Each SkyBell Doorbell Camera features a doorbell with an integrated camera, PIR motion sensor, digital microphone and speaker, enabling homeowners to answer the door and speak to visitors via two-way audio – all right from their app.
Included materials
- Wall mounting bracket
- Wall screws
- Masonry anchors
For a detailed list of this video device's features, see SkyBell and Slim Line I Doorbell Camera (ADC-VDB101/102/105/106) - Data Sheet and Slim Line II Doorbell Camera (ADC-VDB105x/106x).
Device compatibility with Alarm.com
SkyBell Doorbell Cameras
The following SkyBell Doorbell Cameras are fully compatible with Alarm.com:
- Slim Line I Wi-Fi Doorbell Camera (ADC-VDB105/106)
- Slim Line II W-Fi Doorbell Camera (ADC-VDB105x/106x)
- SkyBell HD Wi-Fi Doorbell Camera (ADC-VDB101/102)
Slim Line incompatible with SkyBell and other platforms
The Slim Line Wi-Fi Doorbell Cameras are not compatible with other platforms and apps, such as the SkyBell platform.
SkyBell HD cameras
Certain SkyBell HD Wi-Fi Doorbell Cameras, not purchased through Alarm.com, may not be compatible with the Alarm.com platform.
SkyBell V1 and V2 not compatible
SkyBell V1 and V2 cameras are not compatible with Alarm.com.
Requirements
Power and chime type
AC
A SkyBell Doorbell Camera wired to an in-home mechanical or digital doorbell chime requires 16–24 VAC, 10 VA. Transformers without a doorbell chime need a 10 Watt, 10 Ohm resistor.
DC
A SkyBell Doorbell Camera powered using a DC power supply requires 15–24 VDC, 0.5–1 A. Power supplies with a current rating over 0.5 A need a 10 Watt, 10 Ohm resistor.
Important considerations
- A SkyBell Digital Doorbell Adapter must be installed if a digital doorbell chime is present. For more information, see Connecting the Digital Doorbell Adapter.
- Two doorbell cameras on the same AC transformer require 16–24 VAC, 20 VA. Do not install more than two doorbell cameras on a single transformer.
Wi-Fi
Upload speed of 2 Mbps is required. Compatible with Wi-Fi 802.11b/g/n, 2.4 GHz or 5 GHz for the Slim Line II (on the 20 MHz bandwidth channel) up to 150 Mbps. For more information about network requirements, see What are the network requirements of the SkyBell Doorbell Cameras?.
Mounting
The mounting plate affixes to a flat surface (a power drill may be required) and uses the existing doorbell wiring.
Mobile app
Download the latest Alarm.com Customer App for iOS or Android (version 4.4.1 + for video streaming).
Pre-installation checklist
Working doorbell check
A wired doorbell circuit is required to provide power to the SkyBell Doorbell Camera. First, verify the existing wired doorbell is working and that it is wired properly. There is a power issue if the existing doorbell does not ring the indoor chime when the button is pressed. This issue must be addressed before beginning the SkyBell Doorbell Camera installation process.
Wired doorbell check
Verify the existing doorbell is wired by visually inspecting the doorbell button for wires. If necessary, the doorbell can be removed from the wall to check for wiring. You can also inspect the chime inside the home – a chime plugged into a power outlet might indicate an incompatible wireless doorbell system is in place.
Doorbell chime type check
Locate the chime inside the home and remove the faceplate. Identify the chime as one of the following types:
Mechanical chime
If the chime has metal bars and a striker pin, it is mechanical and will work without additional hardware.
Digital chime
If the chime has a speaker that plays a tone when pressed, it is digital and will require the installation of the SkyBell Digital Doorbell Adapter and the enabling of the digital doorbell setting in the app to function properly.
Tube chime
If the chime has a series of tubular bells, it is a tube chime and is incompatible with the SkyBell Doorbell Camera.
Intercom system
If the doorbell button fixture includes a speaker, it is an intercom system and is incompatible with the SkyBell Doorbell Camera.
No chime
If there is no chime in the system, the customer will only receive alerts on their phone and a resistor (10 Ohm 10 Watt) must be used in-line with the SkyBell Doorbell Camera.
SkyBell Digital Doorbell Adapter
The Digital Doorbell Adapter is available for purchase through the Alarm.com Partner Portal.
Wi-Fi password check
Verify you have the password for the Wi-Fi network in the home where you plan to install the SkyBell Doorbell Camera. Verify the Wi-Fi credentials before you begin by connecting a smartphone or laptop to the Wi-Fi network and attempting to access a website.
Internet & Wi-Fi Speed Check
Important: A Wi-Fi Internet upload speed of at least 2 Mbps is required at the location where the SkyBell Doorbell Camera is installed.
Follow these steps to check the connection speed:
- Go to the location where the SkyBell Doorbell Camera will be installed.
- Close the door.
- Disable the cellular (LTE) Internet connection on your device and connect to the home’s 2.4 GHz or 5.0 GHz for Slim Line II Wi-Fi network.
- Run an Internet speed test to determine the Internet speed. For more information about running a speed test, see Perform an Internet speed test.
- In the test results, note the Upload speed. The SkyBell Doorbell Cameras require an upload speed of at least 2 Mbps.
For more information about the SkyBell Doorbell Camera network requirements, see What are the network requirements of the SkyBell Doorbell Cameras?.
Hardware installation
Doorbell camera hardware
Alarm.com’s doorbell camera hardware must be used:
- Slim Line I Wi-Fi Doorbell Camera (ADC-VDB105/106)
- Slim Line II W-Fi Doorbell Camera (ADC-VDB105x/106x)
- SkyBell HD Wi-Fi Doorbell Camera (ADC-VDB101/102)
SkyBell HD consumer hardware is not supported. Slim Line Wi-Fi Doorbell Camera hardware is not supported on the SkyBell platform or other service provider platforms.
Remove existing doorbell button
Take care to prevent the existing doorbell wires from slipping into the wall.
Attach the doorbell mounting bracket to the wall
Feed the existing doorbell wires through the hole in the center of the bracket. Affix the bracket firmly to the wall by driving the provided wall screws through the top and bottom holes in the bracket. Failure to make the bracket flush on the wall could cause a poor power connection between the bracket and the SkyBell Doorbell Camera.
Connect power wires to the mounting bracket
Loosen the terminal screws and insert the wires beneath the screws. Do not short (touch together) the wires during this process. Tighten the screws. The wires must be of approximately equal thickness, and the screws should be tightened approximately the same amount so that the screwheads are flush. For more information about what the entire chime circuit should look like, see Power Configurations.
If the wires are thick, splice short lengths of additional thinner wire. The splice joints can be hidden inside the wall, and the thinner wire can be used to connect to the mounting bracket.
Attach the SkyBell Doorbell Camera to the mounting bracket
Slide the top of the SkyBell Doorbell Camera down on to the mounting bracket and push the front of the SkyBell Doorbell Camera toward the wall. Tighten the set screw located on the bottom of the camera, being careful not to damage it (power tools should not be used with the set screw). The camera’s LED should begin to illuminate.
Connect the Digital Doorbell Adapter
Important: If the home has a mechanical chime, you may skip this section. If the home has a digital chime, a Digital Doorbell Adapter is required.
Remove the cover from the digital chime and locate the wire terminals. Completely remove the screws from the terminals and temporarily move the wires out of the way.
Important: Some chimes come installed with a diode in place, which are almost always digital chimes. In these circumstances, the diode must be removed prior to installing the Digital Doorbell Adapter. If the diode remains in, it may cause the DDA to fail, leading to issues such as constant ringing.
Connect the Digital Doorbell Adapter wires to the chime:
- J4 -> Front Terminal on the Digital Doorbell
- J3 -> Trans Terminal on the Digital Doorbell
Connect the J5 wire to a wire from the wall, and connect the J6 wire to a wire from the wall. Reassemble and reinstall the digital chime in its original location.
Note: The adapter may display TO SKYBELL on the side. Please disregard.
Syncing with Alarm.com
Ready to sync
The SkyBell Doorbell Camera is ready to sync when the LED is alternating red and green. This LED pattern indicates that the camera is in Wi-Fi Access Point (AP) mode. In this mode, the camera broadcasts a temporary Wi-Fi network. During the syncing process, you will connect to this network when instructed by the app. The app will configure the SkyBell Doorbell Camera.
Note: It is recommended during the enrollment process to keep the mobile device being used within close proximity of the SkyBell Doorbell Camera.
If the LED is not alternating Red and Green, see Power information and troubleshooting.
If the customer has not yet set up their login, see Install a video device using the MobileTech app.
Log into the Alarm.com Customer app
Log into the Alarm.com Customer app using the customer's credentials or use the MobileTech app to Log in As User.
Using the Alarm.com Customer app:
Log into the Customer app using the login and password for the account that will have the SkyBell Doorbell Camera.
Using the MobileTech app:
Important: The mobile device being used must also have the Alarm.com Customer app installed to complete this process.
- Log into the MobileTech app.
- Find the customer account.
- Tap Remote Toolkit.
- Tap to expand Toolkit Actions.
- Tap Log In As Mobile User.
- Tap Log In As User To Mobile App.
- Tap Log in as read-only user. This will navigate you to the Alarm.com Customer app. The rest of the SkyBell Doorbell Camera installation is done using the Alarm.com Customer app.
Note: Only read-only access is required to install the SkyBell Doorbell Camera.
Select Add a New Doorbell Camera
In the Customer app:
- Tap
. - Tap Doorbell Camera. Alternatively, use the Customer app Video Installation Wizard to enroll the SkyBell Doorbell Camera. For more information, see Video Installation Wizard for the Customer app.
Note: If you do not see the Doorbell Camera option in the menu, the Doorbell Cameras service package add-on needs to be added to the account. You may also need to verify the customer’s login permissions to ensure the login being used has permission to add a SkyBell Doorbell Camera.
- Tap
to begin the installation.
Note: If a SkyBell Doorbell Camera is already installed on the account, to add a new SkyBell Doorbell Camera tap
on the SkyBell Doorbell Camera’s page, and then tap Add Another Camera.
Follow the on-screen instructions
Keep your mobile device on the home’s Wi-Fi network (or on LTE) and follow the on-screen instructions.
- The next pages will verify the hardware has been mounted and the LED is alternating red and green to indicate AP mode. Tap Next.
- On the Device Name page, enter a name for the SkyBell Doorbell Camera.
- Tap Next. The phone will begin to search for the SkyBell Doorbell Camera's broadcast network.
When instructed, connect to the SkyBell Doorbell Camera’s temporary Wi-Fi Network
The syncing process instructs you to connect to the SkyBell Doorbell Camera’s temporary Wi-Fi network. The network is named Skybell_123456789 or SkybellHD_123456789, where 123456789 corresponds to the SkyBell Doorbell Camera's serial number. The SkyBell Doorbell Camera’s temporary Wi-Fi network is for the purpose of the installation process only and is not meant to provide Wi-Fi for internet access.
During installation, there may be a message indicating that there is no Wi-Fi available but this is expected. Dismiss the message and continue to stay connected to the SkyBell Doorbell Camera's temporary Wi-Fi during the installation process.
It is recommended to remain within six feet of the SkyBell Doorbell Camera throughout the entire enrollment process to ensure the mobile device and the SkyBell Doorbell Camera stay connected.
Note: If you do not see the Skybell network, verify the SkyBell Doorbell Camera is blinking green and red to indicate it is in AP mode. The Skybell Wi-Fi network only appears when the SkyBell Doorbell Camera is in AP mode.
If using an Android device and the app version is below 4.15.7:
- Go to your Wi-Fi settings and select the network that matches the SkyBell Doorbell Camera's serial number.
Important: If prompted, do not sign into the network.
- Once you are connected to the Skybell network, return to the Customer app. Use the recent apps drawer to return to the Customer app instead of the launcher icon.
If using an Android device and the app version is 4.15.7+:
- Tap WiFi Settings. If the device's Wi-Fi is disabled, tap the toggle switch to enable it.
- Tap to select the network that matches the SkyBell Doorbell Camera's serial number.
- Continue the installation:
- For devices using Android 10+, tap Done.
- For devices using versions below Android 10, tap the arrow the in upper left to return to the app.
If using an iPhone or iPad:
The Customer app prompts to:
- Leave the Customer app, then go to the phone's Settings app.
- Tap Wi-Fi.
- Tap to select the SkyBell network and wait until a blue checkmark appears next to the network.
- Once you are connected to the Skybell network, go back to the Alarm.com Customer app to complete the installation.
Note: To verify that the iOS device is connected to the network, wait for 30 to 60 seconds for the Wi-Fi signal icon to appear at the top of the device.
Enter the home’s Wi-Fi information
Note: To connect an SkyBell Doorbell Camera to a hidden network, the network must be unhidden (i.e., broadcasting) during the connection. The network can be hidden again after the SkyBell Doorbell Camera is on the network. For more information about connecting a camera to hidden Wi-Fi networks, see Connect a video device to a hidden wireless network.
Once the Alarm.com Customer app finds the new SkyBell Doorbell Camera:
- The Customer app prompts you to select the customer's Wi-Fi network that the SkyBell Doorbell Camera will be connected to. The following image is an example of this process:
Note: The Smart Gateway and Copy network settings options allow the user to take the Wi-Fi information from an already enrolled camera or Smart Gateway and automatically apply it to the SkyBell Doorbell Camera.
- When the customer's Wi-Fi is selected, very carefully enter the customer's Wi-Fi password.
- Though manual configuration is not recommended, there is the option to configure the Wi-Fi information manually. If you must configure static IP addresses or the customer has a hidden Wi-Fi network, tap Manual to manually configure the Wi-Fi information.
- Auto
- Manual
- Auto
- Though manual configuration is not recommended, there is the option to configure the Wi-Fi information manually. If you must configure static IP addresses or the customer has a hidden Wi-Fi network, tap Manual to manually configure the Wi-Fi information.
- Once the Wi-Fi password is entered, tap Next to complete the SkyBell Doorbell Camera configuration.
- Once the SkyBell Doorbell Camera's configuration is complete, a Success message appears on the screen as shown in the following image. Tap Next to continue.
- Most installation failures occur at 10% complete. For troubleshooting steps, if this occurs during installation, see SkyBell Doorbell Camera installation stops and fails at 10 percent.
- Most installation failures occur at 10% complete. For troubleshooting steps, if this occurs during installation, see SkyBell Doorbell Camera installation stops and fails at 10 percent.
Enable push notifications & recording rules
The mobile device that is syncing the SkyBell Doorbell Camera is automatically added as a notification recipient.
Enable the Digital Doorbell
If you installed a Digital Doorbell Adapter, the device must be enabled using the Alarm.com Customer Website or app. The Digital Doorbell Camera setting controls the amount of time the power is made available to the chime to complete a ring cycle.
To enable the Digital Doorbell using the Customer Website:
- Log into the Customer Website.
- Click Video.
- Click Settings.
- Using the Video Device dropdown menu, select the Doorbell Camera to edit.
- Click Video Device Info.
- Using the Chime Type dropdown menu, select Digital.
- Click Save.
To enable the Digital Doorbell using the Customer app:
- Log into the Customer app.
- Tap Doorbell Camera.
- Tap .
- On the Settings page in Chime, tap the Digital Door Chime toggle switch to enable it.
- Tap Save.
Notifications and recording rules
Notifications
Notifications are alerts that are sent immediately to the customer’s mobile phone when activity is detected by the SkyBell Doorbell Camera. Push notifications help the customer take full advantage of their new SkyBell Doorbell Camera.
Acknowledging a SkyBell Doorbell Camera push notification will route the user directly to the call screen and enter a two-way audio call.
Note: Users can disable the indoor chime using the Customer Website or app, similar to a Do Not Disturb feature. When the indoor chime is disabled, users continue to receive notifications sent to their mobile device but the chime does not ring inside the home.
Button Pushed
Receive a notification when the doorbell button is pushed. By acknowledging the notification, you will automatically join a two-way audio call and receive a live video feed from the camera.
Motion
Receive a notification when the doorbell detects motion. By acknowledging the notification, you will automatically join a two-way audio call and receive a live video feed from the camera.
Importance of push notifications
Enabling push notifications and adding the necessary recipients are critical to the success of a SkyBell Doorbell Camera installation. Push notifications allow the customer to instantly see, hear and speak to visitors at the door.
We recommend the customer select the Keep me logged in option on the Login screen in the Alarm.com Customer app so that the customer will be able to respond to push notifications from the SkyBell Doorbell Camera more quickly.
Recording rules
Recording rules control the times and events during which the SkyBell Doorbell Camera records clips.
Call (Button Pushed)
Record a clip when the SkyBell Doorbell Camera button is pushed.
Motion
Record a clip when the SkyBell Doorbell Camera detects motion. Reduce the number of motion-triggered clips by selecting the Low motion sensitivity setting. For more information on how to adjust motion sensitivity, see Adjust the motion sensitivity of the SkyBell Doorbell Camera.
Event-triggered (e.g., Alarm)
Record a clip after a sensor is activated or after an alarm.
Additional considerations:
- Recording duration is typically around one minute. Clips are longer during an alarm or when a mobile user joins a call after a button or motion event.
- Recording rules do not need to match notification settings. You can enable recording rules for both button and motion events but only enable notifications for button events if desired.
- Accounts have a maximum number of clips that can be uploaded in a month and saved on the account.
- SkyBell Doorbell Camera clips count toward that limit.
LED colors, button functions, and general troubleshooting
For more information about the SkyBell Doorbell Camera LED colors, see What do the LEDs on my SkyBell Doorbell Camera mean?.
Battery charging
If the LED is alternating between red and blue (HD Edition) or pulsing blue (Slim Line), the SkyBell Doorbell Camera’s battery is charging. The duration of the pre-syncing charge process varies due to differences in existing doorbell circuits but normally takes less than 30 minutes. If the behavior persists, see Power information and troubleshooting.
Wi-Fi connectivity
If the LED is flashing Orange, the doorbell needs to be manually placed into AP mode. Press and hold the main button on the SkyBell Doorbell Camera until the LED begins rapidly flashing green, then release. The LED will flash green as the SkyBell Doorbell Camera scans the Wi-Fi networks in the area. The SkyBell Doorbell Camera should enter AP Mode after a couple of minutes, and the LED should begin alternating red and green.
Enter AP mode (broadcast syncing mode)
To enter AP mode:
- Press and hold the main button on the SkyBell Doorbell Camera until the LED begins a green rapid strobe flash, then release the button.
- When the LED flashes Green, it means the SkyBell Doorbell Camera is in the process of entering AP Mode.
- The LED will alternate red and green to indicate the SkyBell Doorbell Camera is in AP Mode.
Power Cycle
To power cycle the SkyBell Doorbell Camera:
- Press and hold the main button on the Doorbell Camera until the LED begins a blue rapid strobe flash. The power cycle could take up to 2 minutes.
Note: You can power cycle the SkyBell Doorbell Camera when it is in AP Mode. Press and hold the button until the LED flashes Blue.
Factory reset
Caution: If you initiate a factory reset, the SkyBell Doorbell Camera will need to be re-connected to Wi-Fi and re-synced with the account.
To perform a factory reset:
- Press and hold the main button on the SkyBell Doorbell Camera until the LED begins a yellow rapid strobe flash. The reset could take up to 2 minutes.
Important: The SkyBell Doorbell Camera flashes blue before it flashes yellow – do not release the button during the flashing blue phase. Releasing during flashing blue power cycles the SkyBell Doorbell Camera.
Note: You can factory reset the device when it is in AP Mode. Press and hold the Main Button until the LED flashes Yellow. If a factory reset is performed on a camera that is already connected to Wi-Fi, the camera will need to be re-installed to re-establish its Wi-Fi connection.
Online Resources
For troubleshooting tips, installation videos and more, visit alarm.com/doorbell.
Power information and troubleshooting
Wired power supply
The SkyBell Doorbell Camera requires a wired power supply.
Standard doorbell transformer power
Standard doorbell power is 16 VAC (Volts Alternating Current) provided by a transformer that steps Mains (120 VAC) power down to low voltage. A common transformer is 16 VAC 10VA (Volt-Amps) – this is standard if the home has a single chime. If there are multiple chimes, the transformer normally has a higher power (Volt-Amps) rating. Other doorbell transformers offer variable Voltage outputs from 8 VAC to 24 VAC.
For more information about the power requirements, see Requirements - Power and chime type.
Battery for uninterrupted supply
The SkyBell Doorbell Camera has a battery supply to provide power when the indoor doorbell chime is rung. To make the existing doorbell chime ring, the SkyBell Doorbell Camera must short the doorbell circuit, diverting power from the camera. During this time, the battery is used to power the SkyBell Doorbell Camera. The camera cannot run solely on battery power – a wired power supply is required. The built-in lithium battery has an expected battery life of 3 to 5 years, depending on usage.
Battery charging
When the LED is alternating red and blue (HD Edition) or pulsing blue (Slim Line), the battery is charging. The battery may need to charge prior to first-time use. The duration of the pre-syncing charge process varies due to differences in existing doorbell circuits but normally takes less than 30 minutes.
Power supply issues
The protection circuitry in doorbell transformers degrades over time and with use. This causes the power output of the doorbell transformer to drop. Eventually, the power provided by the transformer drops below the power required by the SkyBell Doorbell Camera. At this point, the transformer needs to be replaced.
If an installation is attempted and the doorbell transformer’s power output does not meet the required power, the SkyBell Doorbell Camera’s LED will flash with a red (HD Edition) or blue (Slim Line) rapid double-flash pattern. If this pattern persists, the doorbell transformer must be replaced to provide sufficient power for SkyBell Doorbell Camera operation.
Transformer replacement
If you have confirmed there is a transformer failure, there are two options for transformer replacement. You can either use a plug-in wall-wart style transformer or wire a new transformer into the home’s Mains lines, physically replacing the existing transformer (a professional electrician is recommended for this installation).
If you choose the first option, you can use an AC-AC Wall-Adapter transformer like those commonly used to power security panels.
Next, identify a power outlet near the existing transformer. Remove the low-voltage wires from the existing transformer and connect those wires to the new transformer. Plug the new transformer into the power outlet and secure it in place.
Power configurations
No chime – With SkyBell Doorbell Camera – Resistor required*
Caution: This setup is designed for testing and demonstration purposes only. Failure to install a resister (10 Ohm, 10 Watt) when a chime is not present may result in damage to the SkyBell Doorbell Camera. The only exception is when using a plug-in transformer. For more information about the different types of supported transformers and their installation requirements, see Which transformers are compatible with the SkyBell Doorbell Camera?.
Mechanical chime – Before installation
Mechanical chime - With SkyBell Doorbell Camera
Digital chime – Before installation
Digital chime – With SkyBell Doorbell Camera
SkyBell HD Wi-Fi Doorbell Camera LED guide
LED pattern key
Normal operation
| LED pattern | Description | Details |
|---|---|---|
 |
Ready and working normally | Use the Alarm.com app or Customer Website to choose a custom color in place of default green. |
 |
In Call mode |
A call has been initiated (i.e., the doorbell button was pressed or the doorbell detected motion) or is occurring. |
 |
Starting up | Please wait while the doorbell is booting up. |
 |
Battery is charging | Battery may charge for ~30 minutes after installation. |
 |
Connected to Wi-Fi, waiting for server connection | Please wait. |
 |
Firmware update in progress | Please wait. |
Requires attention
| LED pattern | Description | Details |
|---|---|---|
 |
No Wi-Fi connectivity | Check your Internet connection. Your Wi-Fi credentials may have changed. Enter Wi-Fi Access Point Mode (see Troubleshooting) and re-add the doorbell camera using the app. |
 |
Power supply issue | Contact your installer. The doorbell transformer may need to be replaced. |
Troubleshooting
Press and hold doorbell button for the time shown to perform a troubleshooting step.
Note: If the LED on the doorbell is not showing any color, there may be a power issue or it may have been turned off in the Video Settings on the Customer Website.
| LED pattern | Description | Details |
|---|---|---|
 |
Entering Troubleshooting modes | Continue to press & hold for troubleshooting steps below. |
 |
Wi-Fi Access Point mode | Connect to the camera’s temporary network and use the app to re-add the camera. Push & hold ~60 sec until flashing, then release. |
 |
Power cycle | Reboots the camera. Push & hold ~70 sec until flashing, then release. |
 |
Factory reset | Factory resets the camera. Deletes all Wi-Fi and configuration information. Push & hold ~80 sec until flashing, then release. |
Slim Line Wi-Fi Doorbell Camera LED guide
LED pattern key
Normal operation
| LED pattern | Description | Details |
|---|---|---|
|
Ready and working normally | Use the Alarm.com app or Customer Website to choose a custom color in place of default green. |
|
In Call mode | A call has been initiated (i.e., the doorbell button was pressed or the doorbell detected motion) or is occurring. |
 |
Starting up | Please wait while the doorbell is booting up. |
 |
Battery is charging | Battery may charge for ~30 minutes after installation. |
|
Connected to Wi-Fi, waiting for server connection | Please wait. |
|
Firmware update in progress | Please wait. |
Note: Once the outside temperature reaches roughly -10 degrees Fahrenheit, the doorbell camera rings the chime quickly twice in a row.
Requires attention
| LED pattern | Description | Details |
|---|---|---|
|
No Wi-Fi connectivity | Check your Internet connection. Your Wi-Fi credentials may have changed. Enter Wi-Fi Access Point Mode (see Troubleshooting) and re-add the doorbell camera using the app. |
 |
Power supply issue | Contact your installer. The doorbell transformer may need to be replaced |
Troubleshooting
Press and hold doorbell button for the time shown to perform a troubleshooting step. For more information about specific troubleshooting steps, see the How-to troubleshooting guides in SkyBell Doorbell Cameras.
| LED pattern | Description | Details |
|---|---|---|
|
Entering Troubleshooting modes | Continue to press & hold for troubleshooting steps below. |
|
Push & hold ~60 sec until flashing, then release. |
Wi-Fi Access Point mode | Connect to the camera’s temporary network and use the app to re-add the camera. |
|
Push & hold ~70 sec until flashing, then release. |
Power cycle | Reboots the camera. |
|
Push & hold ~80 sec until flashing, then release. |
Factory reset | Factory resets the camera. Deletes all Wi-Fi and configuration information. |
