Adjust the motion detection mode of a Slim Line I Wi-Fi Doorbell Camera
Important : mode selection is only available for Slim Line I Wi-Fi Doorbell Cameras (ADC-VDB105/106) on firmware version 3058 +. Users can switch between Motion Detection 2.0 and Motion Detection 1.0 using the Customer Website or Partner Portal. For more information about the different types of motion detection mode…
What is Motion Detection 2.0 on the Slim Line I Wi-Fi Doorbell Camera?
Motion Detection 2.0 is an improved process that pairs enhanced motion detection technology with the existing passive infrared (PIR) technology used in Motion Detection 1.0. Motion Detection 2.0 is enabled by default for all newly enrolled Slim Line I Wi-Fi Doorbell Cameras with the required firmware. Note : Motion …
Adjust the motion sensitivity of the SkyBell Doorbell Camera
SkyBell Doorbell Cameras use passive infrared (PIR) and camera-based sensor triggers to determine when a clip is recorded. After a recording is triggered, it takes up to 20 seconds for the motion sensor to reset itself. The SkyBell Doorbell Camera's sensitivity to motion may be changed using the Customer Website or …
Reconnect a SkyBell Doorbell Camera if the wireless network or router changes
If a customer gets a new router or changes their Wi-Fi credentials (network name or password), the SkyBell Doorbell Camera needs to be reconnected to the new network using the Customer app. With the proper service package, the SkyBell Doorbell Camera can be reconnected without the need to delete or factory reset the …
Known routers that require network changes for the SkyBell Doorbell Camera
The SkyBell Doorbell camera is compatible with most home routers and business networks. If the SkyBell Doorbell Camera is experiencing unexpected behavior (primarily the user is unable to view live stream), see the following router list and settings adjustment for the router. Belkin routers The following are Belkin…
Is there a recommended Wi-Fi extender for the SkyBell Doorbell Camera?
Alarm.com recommends using the Netgear WN3000RP Wi-Fi extender with the SkyBell Doorbell Camera. For more information about installing the WN3000RP, refer to Netgear's Universal WiFi Range Extender WN3000RP Installation Guide . Functionality includes: * This Wi-Fi extender broadcasts a unique SSID by default (e.g…
SkyBell Doorbell Camera installation stops and fails at 10 percent
If the SkyBell Doorbell Camera installation stops at 10 percent and then fails, the SkyBell Doorbell Camera's LED should change to either solid green or blinking orange. For more information about other LED colors/patterns, see What do the LEDs on my SkyBell Doorbell Camera mean? . Note : The SkyBell Doorbell Camer…
Adjust the resolution and quality of a SkyBell Doorbell Camera
Adjusting the video resolution and image quality of SkyBell Doorbell Cameras can improve performance for various conditions. Note : The SkyBell Doorbell Camera's image properties (e.g., brightness, contrast, exposure, etc.) cannot be adjusted manually. If your Partner Portal rep login has the correct permissions, t…
Update the firmware on a SkyBell Doorbell Camera
The firmware of an Alarm.com video device can be updated remotely using the Partner Portal, MobileTech app, or Customer Website. Note : The Upgrade option only appears when there is an available update for the video device. To update the firmware using the Partner Portal: * Log into the Partner Portal . * Find…
SkyBell Doorbell Camera is constantly buzzing or humming
The SkyBell Doorbell Camera does not make a buzzing sound, but the transformer can. If the transformer is buzzing, it is not able to produce enough power for the SkyBell Doorbell Camera. To troubleshoot a buzzing door chime: An incorrectly configured SkyBell Doorbell Camera or a transformer that is too old can caus…
