If the SkyBell Doorbell Camera installation stops at 10 percent and then fails, the SkyBell Doorbell Camera's LED should change to either solid green or blinking orange. For more information about other LED colors/patterns, see What do the LEDs on my SkyBell Doorbell Camera mean?.

Note: The SkyBell Doorbell Cameras do not support hidden SSIDs (Wi-Fi names). The router must broadcast a visible Wi-Fi network for the SkyBell Doorbell Camera to connect to the network.

If an SkyBell Doorbell Camera fails installation at 10 percent

Verify the following requirements are met:

• Wi-Fi signal strength of 90% or higher. For more information about testing the signal strength, see Signal strength classification.
• Internet upload speed of 2 Mbps or higher. To measure the customer's upload speed, see Perform an Internet speed test.
• A router broadcasting an 802.11b/g/n 2.4 GHz network. The Slim Line II Wi-Fi Doorbell Camera also supports 5 GHz networks.
  • The network must be visible.
  • Wi-Fi encryption must be WPA, WPA2, or both. The Slim Line II Wi-Fi Doorbell Camera also supports WEP.
  • Dual band routers must separate the 2.4GHz and 5 GHz bands into unique SSIDs.

For more information about the SkyBell Doorbell Camera network requirements, see What are the network requirements of the SkyBell Doorbell Cameras?.

Troubleshooting

1. If the LED is solid green, verify that the SkyBell Doorbell Camera is compatible with Alarm.com. The packaging should have Alarm.com branding. The label on the back of the SkyBell Doorbell Camera should either read Skybell HD or Skybell Slim Line. Disconnect the SkyBell Doorbell Camera from its mounting bracket to access the label.
    
2. If the LED is blinking orange, verify the Wi-Fi password is correct. To test, connect a different device (e.g., mobile phone or tablet) to the Wi-Fi network. If the other device cannot connect, the SkyBell Doorbell Camera cannot connect.
3. Factory reset the SkyBell Doorbell Camera. For more information, see Reboot or factory reset a SkyBell Doorbell Camera. Once the SkyBell Doorbell Camera is reset and back in AP (Access Point) mode (blinking red/green), retry enrollment.
4. Power down the SkyBell Doorbell Camera by removing it from the mount for two minutes.
5. After two minutes, remount the SkyBell Doorbell Camera and retry enrollment. Verify the user's Wi-Fi network is chosen correctly and the Wi-Fi password is correct.
   
   Note: To put the SkyBell Doorbell Camera back into AP mode, press and hold its doorbell button until it flashes green, then release the button and wait for the LED to change to flashing green/red.
    
6. Retry enrollment using a different mobile device.
7. Power down the router and networking devices (e.g., modems, routers, extenders, etc.) along with the SkyBell Doorbell Camera.
8. Power everything back on in the following order and retry enrollment. Let each device power up fully before moving on to the next.
   1. Modem/Router
   2. Extender if being used
   3. SkyBell Doorbell Camera
9. The SkyBell Doorbell Camera may be too far from the router.  If this is the case, a Wi-Fi extender may be required. For a Wi-Fi extender recommendation, see Is there a recommended Wi-Fi extender for the SkyBell Doorbell Camera?.
10. If a Wi-Fi extender is already in use:
    • Verify the extender's SSID (Wi-Fi name) is different from the user's router. A single character difference is enough.
    • Verify the extender is configured properly and can connect to the internet. To verify, connect to the extender's Wi-Fi network using a mobile device and attempt to use the internet. If the mobile device cannot connect, the SkyBell Doorbell Camera cannot connect.
    • If the LED is solid green, the extender may be too far from the router. To test, move the extender closer to the router.
    • If the LED is blinking orange, the extender may be too far from the SkyBell Doorbell Camera. To test, move the extender closer to the SkyBell Doorbell Camera.

Note: If a recently updated Slim Line Wi-Fi Doorbell Camera fails at 10% then blinks orange, see Slim Line Doorbell Camera failing installation at 10 percent after a firmware update.

For further troubleshooting, contact Alarm.com CORE Technical Support. 

If the LED never changes from alternating green/red

The SkyBell Doorbell Camera never attempted to enroll.

1. Close and reopen the MobileTech or Customer app to retry enrollment. Be careful to follow every step in the enrollment process in the order it is presented. For more information about how to enroll a SkyBell Doorbell Camera, see ASkyBell Doorbell Camera (ADC-VDB101/102/105/106/105x/106x) - Installation Guide.
2. If the mobile device appears to disconnect from the SkyBell Doorbell Camera's AP (Access Point) network arbitrarily before or during enrollment, it may be helpful to do the following:

       a. Put the mobile device into airplane mode.

       b. Manually enable only Wi-Fi and retry enrollment.