The SkyBell Doorbell Camera can control its own internal speaker as well as a chime inside the building. There are different steps to take depending on which part is not ringing.

If the indoor chime is not ringing correctly

Verify the door chime type

Determine whether the customer has a digital or mechanical door chime. The steps to resolve the behavior are different for each type of door chime. For information about how to tell the difference between a mechanical versus a digital chime, see SkyBell Doorbell Camera Digital versus Mechanical Door Chimes Video.

If the user has a mechanical door chime

Verify the mechanical plungers in the chime hit their plates normally to ring the chime. A digital doorbell adapter is not needed for a mechanical chime.

If the user has a digital door chime

A digital doorbell adapter is required. Verify that the digital doorbell adapter is installed and is installed correctly. For more information about the digital doorbell adapter, see Digital doorbell adapter - Installation guide.

Verify that the SkyBell Doorbell Camera chime configuration is correct

To verify the chime configuration using the Customer Website:

1. Log into the Customer Website.
2. Click Video. 
3. Click Settings. 
4. Using the Video Device dropdown menu, select the doorbell camera to verify. 
5. Click Video Device Info. 
6. Using the Chime Type dropdown menu, select Digital or Mechanical based on the chime being used.
7. Click Save.

To verify the chime configuration using the Customer app:

1. Log into the Customer app.
2. Tap . 
3. Tap Doorbell Camera.
4. Tap .
5. If there are multiple doorbell cameras on the account, tap to select the desired device.
6. Tap the Digital Door Chime toggle switch to enable it, or disable it if the chime is mechanical.
7. Tap Save.
8. Wait 2 minutes, and then test the doorbell camera. 

Verify Indoor Chime is enabled

There are settings that determine how the SkyBell Doorbell Camera communicates with the door chime. Verify that it is configured for the correct door chime type and that it is configured to make sound.

To enable Indoor Chime using the Customer Website:  

1. Log into the Customer Website.
2. Click Video. 
3. Click Settings. 
4. Using the Video Device dropdown menu, select the doorbell camera to verify. 
5. Click Video Device Info. 
6. Click to select Indoor Chime to enable the indoor chime to ring.
7. Click Save.
8. Wait 2 minutes, and then test the doorbell camera.

To enable Indoor Chime  using the Customer app:  

1. Log into the Customer app.
2. Tap . 
3. Tap Doorbell Camera.
4. Tap .
5. If there are multiple doorbell cameras on the account, tap to select the desired device.
6. Verify Indoor Chime is toggled on for the indoor chime to ring.
7. Tap Save.
8. Wait 2 minutes, and then test the doorbell camera. 

Verify the original doorbell button works 

If the chime is still not ringing after verifying the preceding settings, connect the original doorbell button back to the chime and verify that it still operates properly. 

If the doorbell does not ring with the original doorbell button on the door, contact an electrician to verify correct wiring is in place. 

If the SkyBell Doorbell Camera itself is not ringing correctly

Verify Outdoor Tone is enabled

Users should verify that the Outside Tone setting is enabled and the SkyBell Doorbell Camera is receiving power. Only the Customer Website can enable and disable the Outdoor Tone setting, but the volume can be adjusted using either the Customer Website or the app.

To enable Outdoor Tone and adjust its volume using the Customer Website:  

1. Log into the Customer Website.
2. Click Video. 
3. Click Settings. 
4. Using the Video Device dropdown menu, select the doorbell camera to verify. 
5. Click Video Device Info. 
6. Click to select Outdoor Tone to enable the doorbell camera outside to ring.
7. Use the Chime Level slider to select the volume of the doorbell camera outside chime.  
8. Click Save.
9. Wait 2 minutes, and then test the doorbell camera.

To adjust the Outdoor Tone volume using the Customer app:  

1. Log into the Customer app.
2. Tap . 
3. Tap Doorbell Camera.
4. Tap .
5. If there are multiple doorbell cameras on the account, tap to select the desired device.
6. Use the Outdoor Chime Volume Level slider to select the volume of the doorbell camera outside chime.
   
   Note: If the doorbell camera does not make any sound no matter where the slider is, verify that Outdoor Tone is enabled on the Customer Website.
    
7. Tap Save.
8. Wait 2 minutes, and then test the doorbell camera. 

Verify the SkyBell Doorbell Camera is receiving power 

If the device's LED is off or only turns on when pressure is applied to the housing, it is likely not receiving reliable power. Verify that the leads are making good contact with the base. The power requirements are as follows:

AC 

A SkyBell Doorbell Camera wired to an in-home mechanical or digital doorbell chime requires 16–24 VAC, 10 VA (20 VA if two doorbell cameras are on the circuit). Transformers without a doorbell chime need a 10 Watt, 10 Ohm resistor.

DC 

A SkyBell Doorbell Camera powered using a DC power supply requires 15–24 VDC, 0.5–1 A. Power supplies with a current rating over 0.5 A need a 10 Watt, 10 Ohm resistor.