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Home > True Protection > Home Automation Equipment > LiftMaster MyQ Enabled Garage Door (MyQ Opener + Internet Gateway) - Installation Guide
LiftMaster MyQ Enabled Garage Door (MyQ Opener + Internet Gateway) - Installation Guide
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LiftMaster MyQ Internet Gateway (828LM) Installation & Registration Guide

Required Items for Installation

  • MyQ Internet Gateway (828LM)
  • Ethernet cable and router
  • LiftMaster or Chamberlain MyQ-enabled garage door opener
  • Smartphone, tablet, or laptop with internet access

Garage Door Compatibility: Look for the MyQ or AssureLink logo on the opener (e.g., Garage Door with 880LM Control Panel).

Connect LiftMaster Internet Gateway

  1. Connect the Ethernet cable to the router and the Internet Gateway.
  2. Plug in the power supply to the Internet Gateway.
  3. When the green LED turns solid, the gateway is connected to the internet.
  4. If the green LED does not light solid, check the power, router, and connections.
  5. Write down the serial number on the gateway for registration.

Internet Gateway LED Patterns

LED Color Description
Green (blinking) The Gateway has an IP address but no internet connection.
Green (solid) The Gateway has an active internet connection (blinks occasionally for data traffic).
Blue (blinking) The Gateway is communicating with a MyQ device.
Yellow (solid) The Gateway is in learn mode, waiting to add a MyQ device (3-minute timeout).
All LEDs blink 4 times Indicates correct power connection and reset.

Register Internet Gateway

Note: The Internet Gateway cannot be registered with Alarm.com if already registered with MyQ/LiftMaster. Remove it from the MyQ account first.

Register Using the Customer Website

  1. Verify the LiftMaster Integration add-on is included in the service package.
  2. Log into the Alarm.com Customer Website
  3. Click SettingsManage DevicesAdd Device.
  4. Select Garage DoorMyQ Internet Gateway.
  5. Click Register Gateway and enter the gateway serial number.
  6. Click Add New Device to put the gateway into Learn Mode (yellow LED lights up).
  7. Follow the wizard to add the opener. The LED turns blue once learned in.
  8. Return to the Garage page and click Check for New Devices.

Troubleshooting

  • If the yellow command LED does not turn on, reverse the wires on the R and W terminals of the control panel.
  • If yellow/red LEDs blink slowly, the control panel is not compatible.
  • If yellow/red LEDs blink quickly, the control panel is charging (may take up to 5 minutes).
  • Learn Mode lasts 3 minutes. During this time, devices linked to the gateway will be inoperable.

Additional Resources

Visit our Smart Home Security page for more automation solutions or Contact True Protection Support for assistance.

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Attachments

LiftMaster_MyQ_Enabled_Garage_Door_MyQ_Opener__Internet_Gateway_-_Installation_Guide.pdf
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