Reference: Together in garage

Install door sensor

The MyQ Door Sensor communicates the state of the door (open or closed) to the MyQ Smart Garage Hub. This device is a small tilt sensor that is installed on the top panel of the garage door on the inside of the garage.  When it is in a vertical position, the sensor reads as Closed, and when it is in a horizontal position it reads as Open. 

The MyQ Door Sensor uses a 3 volt CR2450 Lithium battery. Battery level is measured by the MyQ Smart Garage Hub as the number of cycles (up and down) that the sensor has transmitted since it was first learned into a MyQ Smart Garage Hub. The MyQ Garage Door Sensor reports low battery at 7,000 cycles. It typically stops functioning due to battery depletion after about 10,000 cycles.

The sensor communicates with the hub via Bluetooth. This gives it an operating range of about 30 feet from the hub.

 Important: The door sensor must be mounted prior to connecting the MyQ Smart Garage Hub to Alarm.com.  

There are two Door Sensor installation methods: 

Method 1: Use fastening strips

To install the door sensor using fastening strips:

• Position the door sensor vertically and attach to a clean, dry location on the top panel of the garage door with fastening strips (provided).

Method 2: Use screws 

To install the door sensor using screws:

1. Press in the bottom of the door sensor and remove the front cover.
2. Position the door sensor vertically and attach to the top panel of the garage door with screws (provided).
3. Replace the front cover.

Mount the MyQ Smart Garage Hub

Note: Final positioning can wait until after setup is complete. If chosen to mount the MyQ Smart Garage Hub first, write down the serial number on the back of the hub to be used later.

1. Install the bracket for MyQ Smart Garage Hub on the ceiling near the garage door opener, but not too close as to cause interference. It should not be mounted in a spot that will cause it to be covered by the overhead door when it is open, as this can cause interference with its Wi-Fi signal. 
   • Use the bracket as a template and mark holes for the bracket.
   • Drill 5/32” pilot holes and install the bracket using provided hardware. Be sure the MyQ Smart Garage Hub is visible when standing in the doorway of the garage so that users can see the flashing light when the door is closing.
2. Slide the MyQ Smart Garage Hub on to the bracket.
3. Connect to AC power.
4. The LEDs blink momentarily to indicate a successful power up.

Note: MyQ® technology has a range of 1,500 feet (open field). 

Important: The MyQ Smart Garage Hub must be positioned so that the light on the hub is visible from the doorway of the garage.

Setup Wi-Fi on the MyQ® Garage MyQ Smart Garage Hub

The LiftMaster MyQ Smart Garage Hub can be connected to Wi-Fi using an Internet connected device, WPS, or Bluetooth (iPhone users only).  

Method 1: Using Internet Connected Device

1. Make note of the home 2.4 GHz Wi-Fi’s network name and its associated security key/password.
2. Plug in the MyQ Smart Garage Hub. The Blue LED blinks.
   
   Note: If the LED is not blinking blue, follow the instructions on Reset or change wireless information on a MyQ Smart Garage Hub.
    
3. Verify Wi-Fi is enabled on the laptop, tablet, or mobile device.
4. Locate the list of available Wi-Fi networks and select MyQ-nnn network. The nnn is the last three digits of the MyQ Smart Garage Hub’s serial number.
   • Android typically shows internet not available after selecting the MyQ-nnn network. This is expected, and if it gives the option to Ignore or Cancel, click Ignore. 
   • Once the phone is connected to the MyQ-nnn network, the blue light on the MyQ Smart Garage Hub goes from blinking blue to a solid blue LED. 
5. Launch the mobile device’s web browser and enter setup.myqdevice.com into the web browser’s address bar. If unable to load try using a different browser.
   • Alternatively, enter setup.myqhome.com or 192.168.0.1 in the URL bar to navigate to the same web page.  
     
     Note: Always type in the full URL address, do not let it auto complete, and do not type www or Https before the web address.
      
6. Follow the steps in the MyQ® Wi-Fi Setup page to complete the setup. It is required to enter the Wi-Fi name and password for the home network.
7. When prompted, do not install the MyQ® Garage app. When the LED light is solid green, Wi-Fi connection has been established and close the internet browser.

Additional considerations 

The following are some additional tips when enrolling the MyQ Smart Garage Hub using an internet-connected device: 

1. For Android devices, use the default browser for the phone, if available. If Chrome is used, launch a new browser and do not use an already open web page. 
2. Android devices have Smart Network Switch, and Apple devices have Wi-Fi Assist switch. These features take the device off a Wi-Fi network that the phone deems poor, and connect the device to their cellular data, which removes the device from the MyQ-nnn network. Verify that Smart Network or Wi-Fi Assist switch are disabled.
3. If the phone keeps connecting to the home or another Wi-Fi network, select to Forget the Wi-Fi network so it stays connected to the MyQ-nnn network.
   
   Important: Verify the SSID and password is known for the selected network to forget. 
    

Method 2: Using WPS

1. Put the Hub into WPS mode: With Hub powered and Blue LED blinking, press and release the Hub’s  button. The Hub’s Blue LED turns on solid.
   
   Note: If the LED is not blinking blue, follow the instructions on Reset or change wireless information on a MyQ Smart Garage Hub.
    
2. Within one minute, press and release the WPS button on the router.
3. Within a few minutes, the Hub connects to the network. The Green LED turns on solid to indicate successful connection.

Method 3: Using Bluetooth (iPhone users only)

1. Plug in the MyQ Smart Garage Hub. The Blue LED blinks.
   
   Note: If the LED is not blinking blue, follow the instructions on Reset or change wireless information on a MyQ Smart Garage Hub.
    
2. Connect the Apple® mobile device to the Wi-Fi network.
3. On the Apple® mobile device, go to Settings > Bluetooth, and turn on Bluetooth.
4. Find the Bluetooth MyQ-nnn device and select MyQ-nnn device to pair. The nnn is the last 3 digits of the MyQ Smart Garage Hub’s serial number.
   
   Note: If the phone believes the Hub is not connected to the internet, try forgetting the device before pairing. To do this, select the blue information icon to the right of the device name and select forget this device. The MyQ-nnn device reappears for pairing in few seconds.
    
5. When prompted, allow phone to share Wi-Fi network settings with the MyQ Smart Garage Hub (this may take a minute). When the LED light turns green the device has successfully connected to the Wi-Fi network.
   
   Important: Do not choose to install the LiftMaster iPhone application.

LED indicators

LED color and state	MyQ Smart Garage Hub status
	Wi-Fi needs to be set up
	No router communication
	Wi-Fi setup active
	Communicating with router
	Programming mode
	Wi-Fi connected

Connect to Alarm.com

The LiftMaster MyQ Smart Garage Hub can be connected to Alarm.com using the Partner Portal, MobileTech app, or Customer Website.

The following image illustrates the back of the MyQ Smart Garage Hub for locating the serial number to connect to Alarm.com:

Method 3: Using the Customer Website

Note: A MyQ® Garage cannot be registered through Alarm.com if it is already registered through MyQ®/Liftmaster/Chamberlain or other similar apps. For more information about the MyQ Smart Garage Hub not registering, LiftMaster MyQ Smart Hub - Troubleshooting Guide. 

1. Verify the LED on the Hub is solid green before registering through the Alarm.com Customer Website.
2. Verify the customer account has the appropriate add-ons through the Partner Portal. 
3. Log into the Customer Website using the login credentials. 
1. Click Settings.
2. Click Manage Devices.
3. Click Add Device.
4. Click Garage Door.
5. Click MyQ Smart Garage Hub.
6. Click Next.
7. Follow the on-screen instructions to complete the device installation.

The following image outlines the test button to enroll the Door Sensor: 

The following displays an example of a learn button on the garage door opener: 

View equipment and test

After following the LiftMaster wizard to add the devices: 

1. Validate that both the MyQ Smart Garage Hub and garage doors show up on the LiftMaster equipment list on the Partner Portal. The page may need to be refreshed by clicking Get Equipment List.
   
   
2. Test status and control through the Alarm.com Customer Website and app.

Universal MyQ® Garage Door Controller Compatible Openers

The garage door opener must have safety reversing sensors which can be found at the bottom of the track of the door. These sensors prevent the door from closing when there is something blocking the path of the door.

Caution: The MyQ Smart Garage Hub is not compatible with garage door openers that require DIP switch programming for remotes.

Most garage door openers manufactured by the following brands are compatible:

• Chamberlain: all garage door openers with the following program button colors on the monitor portion of the operator: yellow, purple, orange, green and red.
• Craftsman: all garage door openers with the following program button colors on the monitor portion of the operator: yellow, purple, orange, green and red.
• Genie: all garage door openers manufactured between 1996 and 2016. (Intellicode 1 and Intellicode 2)
  • In 2016, Genie began manufacturing their garage door opener radio receivers so that they no longer are able to be programmed/controlled with LiftMaster/Chamberlain universal remotes. This includes the universal remote built into the MyQ Garage Universal hub. The year of manufacture can be determined using the first two digits of the serial number on the garage door opener (e.g., serial number (SN) 1420955 would indicate that the garage door opener was manufactured in 2014 and should be compatible). The serial number may be printed in a variety of places on the GDO, depending on the model.
• LiftMaster: all garage door openers with the following program button colors on the monitor portion of the operator: yellow, purple, orange, green and red.
• Linear: all garage door openers
• Overhead Door: nearly all models manufactured after 1996 and before 2016, using the CodeDodger radio remote receiver.
  • In 2016, Overhead Door began manufacturing their garage door opener radio receivers so that they no longer are able to be programmed/controlled with LiftMaster/Chamberlain universal remotes. This includes the universal remote built into the MyQ Smart Garage Hub. The year of manufacture can be determined using the first two digits of the serial number on the garage door opener (e.g., serial number (SN) 132744210857OA would indicate that the garage door opener was manufactured in 2013 and should be compatible). The serial number may be printed in a variety of places on the GDO, depending on the model.
• Raynor: all garage door openers with the following program button colors on the motor portion of the operator: yellow, purple, orange, green and red.
• Stanley: all garage door openers with a program (remote transmitter learn) button on the motor portion of the operator.
• Wayne Dalton: most models including Classic drive, DoorMaster, iDrive, ProDrive and Quantum.
• Others that are also compatible if manufactured after 1993: Access Master, AssureLink, BuildMark, Do-It, Garage Access, Master Mechanic and True Value

Note: For more information regarding compatibility, see Garage Compatibility or alarm.com/821lm. The LiftMaster compatibility page provides information about specific manufacturers' model series (e.g. Genie Excelerator), rolling code technologies (e.g. Linear MegaCode), and some model numbers (e.g. Overhead Door 2026), indicating whether or not they are compatible for remote control. 

The model number is the best indicator of expected compatibility. However, specific model numbers are only provided for those models that have been specifically tested by LiftMaster. The model number is typically printed on a small sticker somewhere on the garage door opener head unit. If a model number is omitted from this document, that does not necessarily mean that it is incompatible. Look for the garage door opener's manual online to see if it is related to any model numbers that are on LiftMaster's compatibility article linked above. This should indicate whether it is expected to work.

Erase information from the MyQ Smart Garage Hub

For specific troubleshooting with the MyQ Smart Garage Hub, see LiftMaster MyQ Smart Hub - Troubleshooting Guide. 

Erase Wi-Fi Settings from MyQ Smart Garage Hub

Press and hold the  button until only the blue LED blinks.

Erase Door Sensors from MyQ Smart Garage Hub

Press and hold the BUTTON 1 or 2 that is connected to the door sensor until the Yellow LED turns off.