Lutron device name keeps reverting back to the original name after being changed on the Customer Website
Oct 03, 2025
How to Rename Lutron Devices and Update the Equipment List
Step 1: Rename Devices in the Lutron App or Website
Lutron devices must be renamed using the Lutron app or Lutron website. For assistance with renaming devices within the Lutron system, please contact Lutron directly or refer to their official documentation.
Step 2: Request an Updated Lutron Equipment List
Once devices are renamed in Lutron, you must refresh the equipment list to sync the new names with the Alarm.com system.
- Log into the Partner Portal or MobileTech app.
- Locate the customer account.
- Click Equipment.
- Select Lutron.
- Click Get Equipment List to refresh.
Related Resources
• Home Automation
• Smart Home Security
• Contact True Protection Support