How to Update Firmware on Alarm.com Video Devices

The firmware of an Alarm.com video device can be updated remotely using the Partner Portal, MobileTech app, or Customer Website. The Upgrade option will only appear when a new update is available for the device.

Update via Partner Portal

1. Log into the Partner Portal.
2. Find the customer account.
3. Click Equipment → Video Devices.
4. Select the video device from the Video Device dropdown menu.
5. In Device Firmware, click Upgrade.
6. On the Firmware Upgrade page, click Upgrade to send the update.

Update via MobileTech App

1. Log into the MobileTech app.
2. Find the customer account.
3. Tap Equipment.
4. In Video Devices, tap the device to update.
5. Tap Upgrade Video Device Firmware.
6. Tap Ok to send the update.

Update via Customer Website

1. Log into the Customer Website.
2. Click Video → Settings.
3. From the Video Device dropdown menu, select the device to update.
4. Click Video Device Info.
5. In Firmware Version, click Update Firmware to send the update.

Additional Resources

• Enroll in the Video as a Service 201 training course to learn more.
• Home Security Systems
• Security Cameras
• Contact Support