End of Life for 2GIG Go!Bridge

Nortek has announced the discontinuation of the 2GIG Go!Bridge as of April 8, 2020. Any Go!Bridges that have already been distributed will continue to be supported, including those that have not been attached to accounts yet. For more information about the announcement, see Nortek's GoBridge EOL Bulletin. 

The Go!Bridge IP Communicator™ (2GIG‐BRDG1‐900) provides Internet connectivity as a mode of communication for the 2GIG GoControl® panel. Use the following steps to configure the Go!Bridge with a 2GIG GoControl panel to enable broadband or dual-path communication with Alarm.com. 

Requirements

• 2GIG GoControl panel on firmware version 1.12+. 
• 2GIG GoControl panel connected to a 900 MHz transceiver, model number 2GIG-XCVR2-345.  
• Go!Bridge must be connected to the local network router using an Ethernet cable. 

Important: For Dual-Path communication, a successful cellular communication test must first be sent from the panel before Dual-Path can function properly. 

Powering on the Go!Bridge

To power on the Go!Bridge:

1. Attach the power supply to the bracket (provided) as follows: 
   1. Insert the power supply into the enclosure on the plastic bracket.
   2. Secure the power supply to the retaining bracket by threading a zip tie through the bracket’s slots.
   3. Affix the bracket to the wall outlet with the adhesive backing. Then secure it to the outlet with the two (2) screws (provided).
      
      Note: Always use the provided power supply bracket in the United States and other countries where it is required. Canada does not require the power supply retaining bracket.
      
      
       
2. Connect the Go!Bridge to the power source.
   
   Note: Do not connect an Ethernet cable to the Go!Bridge at this time. Once completing the steps in Programming the Go!Bridge into the 2GIG GoControl, then connect the cable.
    
3. (Optional) Place the stand (provided) on a counter, desktop, or other flat surface. Set the Go!Bridge in the stand.
4. Verify that the two LEDs on the Go!Bridge illuminate red. For information about the location of the LEDs, see Go!Bridge LED indicators. 
   • If the 900MHz LED illuminates green, verify the network cable is not connected to the Go!Bridge. If the cable is disconnected and it is still illuminated green, reset the Go!Bridge.
     • To reset the Go! Bridge, use the end of an open paperclip to press and release the recessed Reset button. The button is located inside the small hole on the port side of the Go!Bridge. This restores factory settings. The following image displays the location of the reset button: 
       
       

Configure the Go!Bridge with the 2GIG GoControl

Use these steps to place the control panel and Go!Bridge in learning mode. This gives the control panel the ability to learn the network settings transmitted by the Go!Bridge.

Note: To scroll between options on the control panel, tap the left and right arrows. To move to the previous or next prompt tap the up and down arrows.

1. Connect an Ethernet cable (not included) to the router and Go!Bridge. Do not plug the cable into the uplink port.
   
   Important: For compliance with UL 1023: Household Burglar Alarm System Units, the Go!Bridge must be installed in the same room as the Internet modem or router.
    
2. Verify the control panel is powered on. Then press the home button.
3. Tap the system logo in the corner of the control panel Home screen.
4. At the Enter Your Code screen, enter the four-digit installer code to go to the Installer Toolbox (1 of 2) screen.
5. At the Installer Toolbox (1 of 2) screen, tap System Configuration.
6. At the Q1: Select RF Sensor # (01 to 48) screen, tap Go To.
7. At the Enter Question Number (2 Digits) screen, enter 92.
8. At Q92 Select Network Device (0 to 1), tap → to scroll to (1) Go!Bridge IP Communicator. Then tap ↓.
9. At Q: Network Device ID (Read Only), tap Learn.
   • This gives the panel the ability to discover the read-only network device ID transmitted by the Go!Bridge. At the Pair with Xcvr Device screen, the initiating learning process message appears.
10. On the Go!Bridge IP Communicator, press and release the learn button.
    • The learn button is the small, black plastic button on the LED side of the Go!Bridge IP Communicator below the 900MHz LED. This transmits the device ID to the Control Panel. When the learn operation succeeded message appears and the panel displays the Type (Go!Bridge IP Communicator) and ID#, the Go!Bridge IP Communicator and panel are linked. The 900MHz LED on the Go!Bridge IP Communicator also flashes green.
11. At the Pair with Xcvr Device screen, tap OK. Then tap ↓ to continue.
12. At the Q: Select Port # (1 to 8) screen, there is no need to enter any information so tap ↓ to continue.
13. At Q: Used (0 to 1), tap → to select one (1) of these options:
    • (0) Disabled (Recommended). This is the default setting. Most users keep this port disabled. Tap Next to continue. 
    • (1) Enabled. Then tap ↓. At the Q: Enter Port Value (0‐65535) screen, tap ↓ to accept the default port value. Next, at the Q: Enter Port Forward IP Address screen, tap ↓ to accept the address configured by the provider. Up to eight ports are configurable. When finished configuring ports, tap Next.
14. At the Summary of Network Device screen, tap ↓. Verify the list of port numbers and forward IP addresses appears as programmed, then tap Skip.
15. At Q93 Enter Broadband Network Failure Time (1 to 255), enter the desired number of minutes that must pass before a network failure triggers the Control Panel to issue a trouble alert. The default value is 30 minutes.
    
    Note: A trouble alert consists of an audible beep and the control panel’s Home screen displays a trouble message.
     
16. Tap ↓ to continue.
17. At Q94 Select Broadband Network Failure Report (0 or 1), tap to select whether or not to report the broadband network failure to the monitoring service:
    • (1) Enabled. This is the default setting. Network failures are reported to monitoring service.
    • (0) Disabled. Network failures are not reported.
18. Tap End.
19. At the Summary of System Configuration screen, verify the settings and then tap Save Changes.
20. Tap Exit to the close the System Configuration screen. 

Important: Verify Dual-Path or broadband communication is enabled on the Partner Portal or MobileTech app as the final step in enabling communication with Alarm.com. For more information about enabling Dual-Path on Alarm.com, see Enable or disable Dual-Path communication remotely. 

For additional questions on installing the Go!Bridge with a 2GIG GoControl panel, contact your Alarm.com Sales Representative or Alarm.com CORE Technical Support.

Go!Bridge LED indicators 

The following image displays the front of the Go!Bridge where the LEDs and Learn button are located: 

The Network LED indicators (globe icon) are:

The 900 MHz LED indicators are:

Verify the settings 

In addition to verifying the settings after configuring the Go!Bridge with the LEDs, you can also verify the settings at any time as follows:

1. At the control panel’s Home screen, tap Security.
2. Tap Menu.
3. Tap Toolbox.
4. In the Enter Your Code to Access the Toolbox screen, enter the master user code.
5. Tap → to scroll to the Toolbox (3 of 3) screen.
6. Tap Go!Bridge Status.