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Home > True Protection > Alarm Systems > 2Gig Equipment > Clear a panel tamper on a 2GIG GoControl
Clear a panel tamper on a 2GIG GoControl
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When a panel tamper occurs on a 2GIG GoControl, it locally displays Console Tamper and the trouble condition appears on Alarm.com.

The tamper switch on a 2GIG GoControl is the blue button on the top of the panel near the siren. 

GC2_Tamper.png

How to resolve: 

  1. Affix the backplate onto the panel and verify the blue tamper button is pressed down. 
  2. Once the device's tamper is restored, request an equipment list to verify that the trouble condition is resolved. For more information about updating the equipment list, see Request an updated sensor list

If the trouble condition persists after troubleshooting, contact Alarm.com CORE Technical Support.

Additional panel settings 

All settings mentioned in this section can be configured locally using the panel or remotely using the Partner Portal or MobileTech app. For instructions about programming the panel, see Configure panel programming on a 2GIG GoControl

Disable panel tampers

On the 2GIG GoControl, panel tampers can be enabled/disabled in Q71: System Tamper Causes Trouble of panel programming. The setting can be configured to either (0) Disabled or (1) Enabled:

  • The default setting is (1) Enabled to indicate that the panel tamper switch triggers a trouble when the system is disarmed and an alarm when the system is armed.
  • If the setting is configured to (0) Disabled, the system panel tamper switch does not trigger a trouble or alarm. 
Trouble doesn't sound at night

Panel tampers while the system is disarmed is included in the setting for Q46: Trouble Doesn't Sound at Night. The setting can be configured to either (0) Disabled or (1) Enabled:

  • The default setting is (1) Enabled to the system suppresses trouble beeps from 10:00 PM to 9:00 AM.
  • If the setting is configured to (0) Disabled, the system allows trouble beeps at any time. 

    Note: For UL 985: Household Fire Warning System Units installations, this setting must be set to (0) Disabled
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Clear_a_panel_tamper_on_a_2GIG_GoControl.pdf
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