If there is a Failed Install message or Image Sensors are failing to enroll, remove the Image Sensor and then re-enroll the device. 

To remove an Image Sensor: 

Change the sensor type of the Image Sensor to Unused to remove the device. This removes any device information from the Image Sensor that may be in the panel. 

1. At the panel, go to the home screen.
2. Tap Security
3. Tap Menu.
4. Tap Toolbox.
5. Enter the installer code.
6. Tap Installer Toolbox.
7. Tap System Configuration.
   
   Note: In System Configuration, tap the ← or → arrows to scroll between options for the current setting, and tap the ↑ or ↓ arrows to move to the previous or next programming prompt. 
    
8. Under Q1, select the RF sensor # (01 to 48) that the failed Image Sensor is assigned to.
9. Set the RF Sensor Type to 00 – Unused.
10. Set the Equipment Code to 0000.
11. To exit programming, tap Skip and then tap End and exit. Upon exit, the panel reboots. Allow a few minutes for the panel to turn back on.  

To re-enroll the IS:

For more information about enrolling the Image Sensor, see Enroll an Image Sensor on a 2GIG GoControl. 

Important: For smoothest installation, enroll one Image Sensor at a time. Insert batteries only after initiating learn mode at the panel.

1. At the panel, go to the home screen.
2. Tap Security
3. Tap Menu.
4. Tap Toolbox.
5. Enter the installer code.
6. Tap Installer Toolbox.
7. Tap System Configuration.
   
   Note: In System Configuration, tap the ← or → arrows to scroll between options for the current setting, and tap the ↑ or ↓ arrows to move to the previous or next programming prompt. 
    
8. Under Q1, select the RF sensor # (01 to 48) to assign the Image Sensor to an empty, unused sensor number. 
9. Select the RF sensor type. The recommended groups for an Image Sensor are (04) Interior Follower, (10) Interior w/ Delay, or (23) No Response Type. For more information about sensor groups, see 2GIG GoControl Sensor Groups. 
10. Select RF sensor equipment type. Tap 2 for Motion. 
11. Select RF sensor equipment code. Tap 9999 for ADC Image Sensor. 
12. Register the RF sensor serial number:
    1. Tap Learn to initiate learn mode on the panel and XCVR2 radio.
    2. Power up the Image Sensor by inserting the batteries.
    3. Use a paper clip to hold the sensor’s reset button for at least 10 seconds until the LED flashes rapidly for more than two seconds. The reset button must be held for at least a full 10 seconds.
       
       Note: A 1-second fast blink may occur during the reset attempt. This indicates that the sensor is not enrolled in a network.
        
    4. The panel indicates when the Image Sensor is successfully enrolled. 
13. Select RF sensor equipment age.
    • If the Image Sensor is new, tap 0 for New. 
    • If the Image Sensor is an existing device, tap 1 for Existing. 
14. Select RF sensor loop number. The recommended is Loop 1. 
15. Select RF sensor dialer delay.
    • To disable the dialer delay, tap 0 for Disabled.
    • To enable the dialer delay, tap 1 for Enabled.
16. Construct RF sensor voice descriptor. Tap Insert, and then scroll or enter a number (002 - 255) to add a word.
    • For example, for Front IS Motion Detector, tap Insert and then tap 098 for Front. Tap Insert again, and then tap  120 for IS. Tap Insert again, and then tap  147 for Motion Detector. Tap ↓ to continue configuring the sensor. For a full list of voice descriptors, see page 2 of the 2GIG GoControl Installation Guide - Quick Programming Guide. 
17. Select RF sensor reports. The recommended is (1) Enabled to enable sensor reports. 
18. Select RF sensor supervised. The recommended is (1) Enabled to enable reports for loss of supervision. 
19. Select RF sensor chime (0 to 13).
    • To disable the panel chime when the sensor is activated, tap 0 for Disabled. 
    • To select a voice and chime to sound when the sensor is activated, enter a number from 1 through 13 to enable the chime. 
20. To program another sensor, tap Next.
21. To exit programming, tap Skip and then tap End and exit. Upon exit, the panel reboots. Allow a few minutes for the panel to turn back on. 
22. Perform a cell phone test to ensure that the updated equipment list is sent to Alarm.com. For more information see Send a communication test from a 2GIG GoControl. 

The sensor is now learned into the panel. After enrollment, be sure to keep the sensor and panel powered so the sensor can complete an initialization process with the Alarm.com Network Operations Center. This process takes several minutes. Images cannot be captured until initialization is complete. To verify that this process is complete, enter the Image Sensors menu in the panel's Installer toolbox. Select the Image Sensor of interest and verify rules status is complete.