Auto phone tests (also called Timer or Periodic Tests) help verify that a system is communicating and that the monitoring station is receiving signals. The process can be different from panel to panel, and can be programmed in different ways. 

If the monitoring station is not receiving auto phone tests, see Monitoring station not receiving Auto Phone Tests.

Requirements 

• The 2GIG GC3 panel requires firmware version 3.0.1+ to set up auto phone tests. 
• The panel must be disarmed for changes to be saved to programming. 
• For auto phone tests to properly forward to the monitoring station using Alarm.com:
  • Verify Manual/Auto Tests is selected as an Event Group to Forward in Monitoring Settings for the customer account. For more information about updating the monitoring settings, see Change the monitoring settings on a customer account. 
  • Verify Q62: Smart test reports is set to Disabled in panel programming. This can be verified using the panel or remotely using the Remote Toolkit in the Partner Portal or MobileTech app. 

To set up auto phone tests using the Partner Portal:

1. Log into the Partner Portal.
2. Find the customer account.
3. Click Remote Toolkit.
4. In the Command Catalog, click to expand  Timers. 
5. Click Q36: Enter periodic test, in days (0-255).
6. In the New value field, enter the desired test interval in days.
7. Click Change.

To set up auto phone tests using the MobileTech app: 

1. Log into the MobileTech app.
2. Find the customer account.
3. Tap Remote Toolkit.
4. Tap Command Catalog.
5. Tap to expand Timers.
6. Tap Q36: Enter periodic test, in days (0-255).
7. In the New value field, enter the desired test interval in days.
8. Tap Change.

To set up auto phone tests using the 2GIG GC3 panel:

1. Go to the home screen.
2. Tap System Settings. 
3. Enter the installer code.
4. Tap Installer Toolbox.
5. Tap System Configuration.
6. Tap Go to.
7. Tap 36.
8. For Q36: Enter periodic test, in days (0-255), enter the desired test interval in days.