Z-Wave device is not functioning consistently
If any device is not functioning consistently, the network may have trouble communicating with the device, either because it is too far from the nearest node or because there is an obstruction blocking the Z-Wave signal. If this happens, Alarm.com recommends the following troubleshooting steps. Verify the device i…
Z-Wave device is in malfunction or offline
If a Z-Wave device is showing that it is offline, then it is not responding to commands or communicating with the Z-Wave network. As soon as a response is received from a malfunctioning Z-Wave device, it is automatically put back into online status. See the steps below to determine the potential causes for a device …
Z-Wave device is not enrolling
Z-Wave devices may experience difficulty enrolling to a network for multiple reasons. Try the following troubleshooting steps if the Z-Wave device is not enrolling into the network. Verify device compatibility Verify the Z-Wave device is compatible with Alarm.com. For information about compatibility, see Which Z…
Z-Wave device is not completing secure enrollment
Z-Wave devices that require secure enrollment should automatically complete secure enrollment after they are added into the system. If a device fails the secure enrollment process, refer to the troubleshooting steps below. For more information about Z-Wave secure enrollment, see What is Z-Wave secure enrollment? . …
