Remove Z-Wave devices remotely
How to Remove Z-Wave Devices from a Controller Network To remove a node from the controller’s Z-Wave network, the device must be deleted. This process also clears existing network settings when transferring a device to a new Z-Wave network. Typically, the same trigger used to enroll a Z-Wave device is used to delet…
Z-Wave device is not enrolling
Troubleshooting Z-Wave Device Enrollment Issues Z-Wave devices may fail to enroll into a network for several reasons, including range issues, interference, or incorrect setup. Follow the steps below to identify and fix the problem. 1. Verify Device Compatibility Ensure your device is compatible with Alarm.com befo…
Rename a Z-Wave device
How to Rename Z-Wave Devices Using the Customer Website or App Z-Wave device names can be updated using the Partner Portal , MobileTech app , Customer Website , or Customer app . Note: Only the Qolsys IQ Panel and Qolsys IQ Panel 2 can update locally renamed Z-Wave devices to the Partner Portal, MobileTech…
Z-Wave device is in malfunction or offline
How to Troubleshoot an Offline Z-Wave Device If a Z-Wave device appears offline, it means the device is not responding to commands or communicating with the Z-Wave network. Once communication resumes, the device will automatically return to online status. Follow the steps below to identify and resolve the cause. …
What is a Z-Wave Network Rediscovery?
Understanding Z-Wave Network Rediscovery A network rediscovery is a Z-Wave command that determines the optimal routing path for Z-Wave communication based on the layout of a network. It helps resolve issues caused by devices being moved, added, or deleted within a Z-Wave system. One of the most common causes of c…
Z-Wave device is not completing secure enrollment
How to Troubleshoot Z-Wave Secure Enrollment Failures Z-Wave devices that require secure enrollment should automatically complete the process once added to your system. If secure enrollment fails, follow the troubleshooting steps below to resolve issues with S2 device keys, locks, and garage controllers. For backg…
Manage Z-Wave Devices on a Qolsys IQ2+ Panel
Manage Z-Wave Devices on a Qolsys IQ Panel 2 Overview The Z-Wave controller resides inside the Qolsys IQ Panel 2 . If you replace the panel, you must exclude and re-include existing Z-Wave devices. Local Z-Wave control is available by default—no special toggle is required on the panel. Remote control via Alar…
